Job Description
The Security Officer provides a highly visible security presence during gangway operations and throughout the vessel to deter and respond to incidents involving the Guest Conduct Policy and shipboard safety. This role supervises gangway security staff, delivers security-related training to security personnel and crew, and collaborates with the Security team to maintain the safety and security of guests, crew, and the ship.
Essential Duties and Responsibilities:
Supervise gangway security staff to implement the Ship Security Plan and apply guidance from the SQM Security Manual and the Security Officer.; Maintain thorough knowledge of the Safety and Quality Management Program, Emergency Plan, Station Bill, Master’s Rules and Regulations, Company Policy, Security Manual, and Ship Security Plan.; Conduct shipboard security training as directed by the Chief/ Deputy Security Officer.; Ensure proper operation and routine maintenance of all security equipment as directed.; Support the Deputy Security Officer in maintaining good order and conduct when not conducting gangway operations.; Perform frequent security inspections of the vessel and surroundings.; Be on call to assist Security Supervisors as needed, in coordination with the Chief Security Officer.; Ensure effective hand-over and cooperation between the Security Officer and Deputy Security Officer regarding incidents, follow-ups, and gangway operations.; Observe and preserve the security and safety of the vessel, guests, and crew through proactive monitoring and responsive action.; Attend meetings, training activities, courses, and all other work-related duties as required.;
Qualifications and Education:
Minimum of security leadership experience in one or more of the following areas: Armed Forces, Maritime Security, Aviation Security, Private Security Contracting, Law Enforcement, or Hotel/Hospitality security.; Demonstrated leadership ability, strong organizational skills, and effective written and verbal communication in English.; Experience in crowd management and conflict resolution using non-aggressive, non-lethal approaches; ability to document evidence clearly.; Ability to diplomatically and, if necessary, physically manage guests in tense situations; capable of applying defensive tactics and hand-to-hand skills when required.; Sufficient physical fitness to perform restraint techniques if needed; well-groomed appearance and professional demeanor that deter incidents.; Knowledge of security equipment, processes, and strategies; ability to work effectively in a multicultural environment.; Strong managerial and organizational skills; proficient with computers and relevant software.; Preference given to those with formal security certifications or training.;
Language Requirements:
English: ability to speak clearly, read, and write to understand procedures and communicate with guests, supervisors, and co-workers.
Ability to speak additional languages (e.g., Spanish, French, Italian, Portuguese, German) is preferred.
Physical Requirements:
Regularly stand, walk, use hands, reach, talk, and hear; ability to lift and move up to 50 pounds as required.
Ability to participate in emergency lifesaving procedures and drills; full range of arm and leg movement, as well as visual, verbal, and hearing abilities required for emergencies including lifeboat operations.
Working Conditions:
Shipboard position requiring working in a dynamic, secure, and customer-facing environment.
Shift work, including nights, weekends, and holidays as dictated by voyage schedules.
Regular interaction with guests and crew in a high-visibility security role.
Work for this prestigious cruise line.
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