Customer Support (Email / Phone ) / Amazon / Shipping Support Job at American Filter Company, Glendale, CA

  • American Filter Company
  • Glendale, CA

Job Description

Job Description

Job Description

Customer Support Specialist / Shipping Agent (Amazon FBA & eBay Specialist)

We are a well-established water filter manufacturer with a thriving e-commerce website dedicated to delivering high-quality products and exceptional customer service. We are seeking a sharp, professional, and friendly E-Commerce Customer Support Specialist / Shipping Agent to join our growing team.

⚠️ IMPORTANT:
PLEASE DO NOT SUBMIT A RESUME if you do NOT have at least 2 years of hands-on experience with eBay/Amazon internet sales, shipping, and especially Amazon FBA . Your resume will not be considered without this experience.

Position Overview

This is a hands-on role combining customer service excellence with e-commerce operations and order fulfillment. You will manage listings across major platforms, ship orders daily, and provide top-tier support to our customers.

Key Responsibilities

  • Add, edit, and optimize product listings on Amazon (FBA), eBay, and our website shopping cart backend/admin panel
  • Pack and ship online orders accurately and efficiently
  • Provide outstanding customer service via phone and email
  • Assist customers with product inquiries, order status, inventory availability, and issue resolution
  • Manage shipping processes using software such as Stamps.com, ShipStation, or similar tools
  • Handle order processing, tracking, and returns as needed
  • Knowledge of EDI order processing (e.g., SPS Commerce or similar) is a plus

Qualifications & Requirements

  • Must have a minimum of 2 years proven experience with Amazon FBA, eBay selling, and online shipping operations
  • Fluent English speaker – comfortable and professional on the phone
  • Excellent typing skills and attention to detail
  • Strong working knowledge of Amazon.com, eBay.com, and other e-commerce platforms
  • Experience with PayPal payment processing, credit card transactions, and handling chargebacks
  • Familiarity with shipping software (Stamps.com, ShipStation, or similar) is required
  • Ability to multi-task, troubleshoot issues quickly, and work independently
  • Strong verbal communication, organizational, and problem-solving skills
  • Proficient with Microsoft Word and Excel; Photoshop, Illustrator, or other graphic software is a plus
  • Professional demeanor and a positive, customer-first attitude

Schedule & Compensation

Schedule: Monday – Friday, 7:30 AM – 4:00 PM (Full-time and Part-time positions available)

Starting Pay: $20.00 per hour (higher pay for exceptionally experienced and talented candidates)

Salary is based on experience, talent, speed, and overall ability. This is a great opportunity for someone who thrives in a fast-paced e-commerce environment.

How to Apply

Qualified candidates only:

Submit Resumes via Zip recruiter


Resumes without the required 2+ years of Amazon FBA / eBay / shipping experience will not be reviewed.

Subject line: “E-Commerce Specialist Application – [Your Name]”

We look forward to hearing from talented, experienced applicants who are ready to grow with our water filter manufacturing and e-commerce team!

\nCompany Description

American Filter Company is a Manufacturer of Water products For Commercial and Residential use.

Company Description

American Filter Company is a Manufacturer of Water products For Commercial and Residential use.

Job Tags

Hourly pay, Full time, Part time, Monday to Friday

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